Voicemail Anywhere Instructions

General Information
Retrieving your voicemail messages is as simple as dialing *97 from your VoIP phone line, pressing * after calling your VoIP phone number or calling one of several voicemail access numbers.

The voicemail system will guide you through logging in and listening to new or saved messages. A typical session would look like the following:
 
  • Dial: *97 (from your VoIP phone line)
  • Or dial: *98 (followed by your 10 digit phone number
  • Or dial: YOUR_PHONE_NUMBER (then once your voicemail message comes on, dial *)
  • Or dial one of the several Access Numbers, followed by your 10 digit phone number
"Please enter your password" (followed by the pound sign)

Dial: YOUR_VOICEMAIL_PASSWORD #

"You have one new message."

When a user has a new message, the system will automatically play it along with the date and time that the message was left.
  • Home / SOHO accounts can store up to 21 voicemail messages, and business accounts store up to 50 voicemail messages.  Once your voicemail box is full, no more messages can be stored. 
  • Voicemail messages are stored for up to 30 days, then automatically deleted.
 
The default voicemail menus are configured as follows:

Main Menu
 
1.   Voicemail messages
3.   Advanced options
1.   Send reply

3.   Message Envelope
4.   Place an outgoing call [must be enabled, from within the User Portal]

*.   Return to main menu
4.   Play previous message
5.   Repeat current message
6.   Play next message
7.   Delete current message
8.   Forward message to another VoIP Much customer
9.   Save message in a folder
0.   Save in New messages folder
1.   Save in Old messages folder
2.   Save in Work messages folder
3.   Save in Family messages folder
4.   Save in Friends messages folder
*.   Help; during message playback: Rewind (3 seconds)
#.   Exit; during message playback: Fast forward (3 seconds)

2.   Change Folders
0.   Switch to New messages folder
1.   Switch to Old messages folder
2.   Switch to Work messages folder
3.   Switch to Family messages folder
4.   Switch to Friends messages folder

0.   Mailbox Options
1.   Record your unavailable message [greeting description]
2.   Record your busy message [greeting description]
3.   Record your name
4.   Manage your temporary greeting [greeting description]
5.   Change your password
*   Return to the main menu
*.   Help
#.   Exit (hang-up)


During Message Playback
*.   to rewind (3 seconds)
#.   to fast forward (3 seconds)
Note: The # and * keys only work when the message is in the process of being played back.


After recording a message (incoming message, busy/unavailable greeting or name)
1.  Accept
2.  Review
3.  Re-record
#.   Exit
Article ID: 124, , Modified: 1/16/2021 at 10:39 AM

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